1-800-681-4224

Below is a list of our staff and their primary functions, email addresses, and extensions.  

 

Norman Robinson, AAP, CTP   (Ext. 101)
President & CEO (ACH Rules and other technical questions, Electronic Bill Payment Council, International Committee, FS-ISAC)
email : nrobinson@eastpay.org

 

Gina Carter, AAP   (Ext. 301)
Director of Education (ACH Rules questions, seminar questions, AAP Exam inquiries, Customized/On-Site Training)
email : gcarter@eastpay.org

 

Lynne Chambers   (Ext. 102)
Accounting Manager (Accounts Payable, member dues questions)
email : lchambers@eastpay.org

 

Anne-Marie Leake, AAP, CCM   (Ext. 103)
Director of Communications (Press releases, publications questions, marketing materials, Policies and Procedures software questions, ACH Rules questions, newsletter, eBulletins)
email: aleake@eastpay.org

 

Gary Nesbitt, AAP   (Ext. 200)
Senior Vice President, Member Services, Finance, & Administration (ACH Rules questions, Rules Violations Reports, Member Services, Wire Transfer questions, Electronic Check Council, ECCHO)
email : gnesbitt@eastpay.org

 

Valerie Nolte, AAP, CCM   (Ext. 304)
Vice President, Audit Services (All Consulting and Audit questions, ACH Rules questions)
email : vnolte@eastpay.org

 

Lily Ramos   (Ext. 300)
Administrative Assistant (Seminar registrations, teleseminar/webinar registrations and questions)
email : lramos@eastpay.org

 

Pam Rodriguez, AAP, CIA, CISA   (Ext. 305)
Senior Vice President, Risk, Compliance & Education (All Consulting and Audit questions,  Risk Management, ACH Rules questions, Customized/On-Site Training inquiries, Policies and Procedures software)
email : prodriguez@eastpay.org

 

Brad Smith, AAP   (Ext. 104)
CTO & VP, Operations (ACH Rules questions, web site technical issues, Operations Committee, Internet Council, FS-ISAC)
email : bsmith@eastpay.org

 

Stacy Turner   (Ext. 106)
Database Coordinator (Company database changes, publication orders, shipping inquiries)
email: sturner@eastpay.org

 

Steve Vaglio   (Ext. 202)
Senior Vice President, Payments Advisory Services & Marketing (Payments Strategy, Product Management, Remote Deposit Capture Risk Review, Information Interchange)
email : svaglio@eastpay.org

 

Ali White   (Ext. 100)
Executive Assistant (Invoice inquiries, seminar registrations)
email : awhite@eastpay.org

General Email
info at eastpay.org
 

Headquarters:
7400 Beaufont Springs Drive
Suite 405
Richmond, VA  23225
Phone: 800-681-4224
Fax: 804-648-5254
    

Charlotte Office:
425-A South Sharon Amity Road
Charlotte, NC 28211
Fax: 704-366-7557
    

Orlando Office:
280 Wekiva Springs Drive, Suite 1080
Longwood, FL 32779
Fax: 407-661-5821

 

Our Tampa, FL and Birmingham, AL locations can be reached through our Orlando office.